Dynamic Store Front wants you to be confident and informed about starting your online business journey with us. Our skilled team of customer care experts have assembled a number of answers to some important questions you might have with starting an online business.
BILLING AND FEES
Sign Up Questions
Website Building
GETTING STARTED
CREATING MY STORE FRONT
PRODUCTS
Website Hosting
Website Marketing
MARKETING
Merchant Questions
ACCEPTING PAYMENTS
Answers
How is Dynamic Store Front different from other E-commerce or shopping cart companies?
We know that all you have to do is try our service for yourself and we'll earn your business! Dynamic Store Front is Internet’s leading source for E commerce solutions. We offer a very simple, straightforward method for getting your site online. There are no contracts to sign and minimal cost to start. Using Dynamic Store Front’s cutting edge technology, you’re site and its features will be competitive with some of the world’s largest e-Tailers on the net today! See our Top Ten Reasons for our complete unique top 10 benefits of Dynamic Store Front or our Competitive Comparison for more examples.
I have very little computing experience, can I still build a professional looking website for my company?
Very easily, Dynamic Store Front’s intuitive user-friendly system makes building a website as easy as clicking a mouse.
Do I need to know any HTML or any special programming language to create my storefront?
No. You don’t need to be familiar at all with any computer programming language to build your site. However, if you are experienced with HTML, or another programming languages, you actually can program your site in that language and there is no limitation on how you can choose your site to look. You can do some amazing things with advanced programming languages using our program!
Who hosts my website?
Dynamic Store Front will host your site. We have a reputation of a 99.8% Uptime excluding maintenance. Our server is located on an OC48, which is part of the backbone of the Internet.
I already have a Web Site, but my current website does not offer any of your features. Can I use my existing Web Site?
Certainly. We have a special department here at Dynamic Store Front JUST for business like you. Call Dynamic Store Front and ask for the Trade in your Website promotion. Dynamic Store Front will clone your old site and intergrade it. See Trade in Your Website for more details!
Will my online store look unique and professional?
Yes! We don't believe in cookie-cutter sites. You have complete control over the look of your site. Here are some Samples of websites made using Dynamic Store Front!
Can I modify my website after I create it?
Yes, The comprehensive Dynamic Store Front Control Panel system allows for quick and easy modify anything on your website as often as you want. Change anything from prices and content without having to go through numerous steps. For example, if you choose to move a product to another page and place it on a sale, Dynamic Store Front can let you do this with one Click of a button with our "Featured Product" addition. Go behind the scenes of your store and modify your site at any time.
How long will it take to get my site online?
Placing a few products on your site will take about an hour at first to give you a chance to get used to it. It won’t be long before you are a pro at Dynamic Store Front.
Are my orders secured?
All orders placed on a Dynamic Store Front are secured through SSL (Secure Sockets Layer). SSL is a security technology that is commonly used to secure server to browser transactions. This generally includes the securing of any information passed by a browser (such as a customer's credit card number or password) to a web-server (such as an online store). SSL protects data submitted over the Internet from being intercepted and viewed by unintended recipients.
Is it easy to add products to my website?
It is very easy to add the products to your website. Everything from photo sizes (automatically adjusted), prices, descriptions, sizes and colors are all simple to manage. If you use products from our warehouse, this procedure is automated and you can add dozens of products, including their descriptions, photos, prices and categorization in less than one minute.
Can I add my own products to my website?
Yes, we encourage all mom and pop business to open up their business with Dynamic Store Front. Dynamic Store Front was designed to flourish with all different types of products and services.
How many products can I sell on my website?
Dynamic Store Front is designed for the average mom and pop retail business that wants to build an Internet storefront. DSF can be customized to fit any business needs for today and tomorrow. Starting with a very simple website that can grow into an Internet marketplace, it allows you to show from 25 to over 4,000 products.
Do I need a business license?
This is completely dependant upon your location. Contact your city or county government or information on business licenses.
I don’t have a domain name? How can I get one?
Very easily. Everything you need to set up your website is fully embedded in our program. You can purchase a domain name through your control panel of your New Dynamic Store Front.
I already have my own Domain Name? Can I use it with my New Dynamic Store Front?
Absolutely. In the marketing tools section of your design center we will help you register your own Domain Name or transfer an existing Domain Name to our servers. If you already own your own Domain Name. You need to modify your DNS. Please point the DNS to:
NS1.DynamicStoreFront.com
NS2.DynamicStoreFront.com
How do I accept Credit Cards for the products I sell on my site?
I already own a merchant account. Will mine work with your shopping cart?
Most Likely. Dynamic Store Front is compatible with your gateways. Dynamic Store Front supports the following gateways:
Authorize.net
Linkpoint
VeriSign
Who is the bank? Who am I getting the merchant account from?
We work with many processors and banks. Some of our primary partners are Authorize.net, Linkpoint & VeriSign. These processors give special program pricing to us and allow us to give you the very "Most" for your money.
Do I need to open a checking account with another bank?
No, all funds are credited and program charges are debited from the checking account that you provide with your application. If you need a "Business checking account". Dynamic Merchant Account offers a Business checking account that is free for the 1st 90 days.
What is a transaction fee?
There is a $0.30 transaction fee charged to each authorization, whether settled or not. Note, some banks deduct this fee at time of sale, while most deduct it as a total of charges at the end of each month. If you are outside the U.S., High-risk or Fast Track, the transaction fee will be higher.
Internet accounts have a 2.42% discount rate, and $0.30 transaction fee for qualified transactions. How does that work?
Visa & MasterCard and the processor take a fee for every transaction. It works like this. On a $100 sale, the discount rate of 2.42% would deduct $2.42 from the $100 sale. There is a $0.30 transaction fee charged to each order. Therefore, on the $100 sale, the processor would keep $2.72, giving you, the merchant a net of $97.28. Note, some banks deduct this fee at time of sale, while most deduct it as a total of charges at the end of each month. If you are outside the U.S., High-risk or Fast Track, the discount rate will be higher.
What do you mean by qualified transactions? Will I be charged more if a transaction doesn't qualify?
Certain conditions must be met for an Internet transaction to Qualify for the 2.42% discount rate. If a transaction doesn't qualify, $.10 extra will be charged for the transaction and the discount rate will increase.
When will the annual fee be charged?
A fee of $34.95 will be charged to your Business Checking Account via ACH on the 20th of the third month from your live date, and then every year thereafter. For example: if your store is made live on February 28th, you will be charged on May 20th each year.
What is a batch header fee?
You will be accessed a fee of $0.25 (25 cents) by your bank processor each time you batch your transactions. If you batch only once a day, you will be charged only $0.25 a day. If you AUTO BATCH you will be charged for EACH transaction. (Note: the bank processor charges a penalty for not batching within 24 hours.)
When do I receive my funds?
If you are accepted as a merchant with no restrictions (Most are accepted), then your funds will be directly deposited into your account in two to three business days after you batch the order. Batching is a simple process that just requires you to review (the order) and then click to submit!
Are there any other fees?
There is a .25cent batch header fee. After a credit card authorization is obtained, you need to accept that authorization by 'Batching' the order. You only need to batch once in a 24-hour period, but when you do, you are charged .25cents. If there are 100 orders being batched or just one, there is a .25cent charge.
What is the monthly statement fee?
Your Bank Processor will charge a fee of $10.00 each month.
What are NSF fees?
If the bank processor and/or Dynamic Merchant Account are unable to collect their fees because of insufficient funds, a $25.00 charge will be assessed for each unsuccessful attempt the next time your account is charged. This charge is called an NSF fee.
What is a retrieval fee?
A retrieval is a request made by the credit card bank to receive a copy of the original sales draft involved in a dispute. The fee for this is $10.00. This is often the first step in the charge back process and is separate from the Charge back Rate.
Do the same rules apply for retail merchant accounts?
Yes
How do I know the rates for PQ and NQ transactions?
When you submit your online application, you will receive an e-mail with a link that contains your application information. The fees are detailed across the top of that document so you will have it for your records: PQ = +1.00% NQ = + 1.50%.
Account Changes/Cancellations/Refunds-- Any modification of any service provided to you by Dynamic Merchant Account, is handled by our Customer Service Department or our Billing Department. Whether is as simple as a checking account change or a restructuring of your entire business model, our toll free phone number is the only call you need to make.
How is The Online Business Toolbox different from other E-commerce or shopping cart companies?
We know that all you have to do is try our service for yourself and we'll earn your business! Online Business Toolbox is Internet’s leading source for E commerce solutions. We offer a very simple, straightforward method for getting your site online. There are no contracts to sign and minimal cost to start. Using Online Business Toolbox’s cutting edge technology, you’re site and its features will be competitive with some of the world’s largest e-Tailers on the net today! See our Top Ten Reasons for our complete unique top 10 benefits of Online Business Toolbox or our Competitive Comparison for more examples.
I have very little computing experience, can I still build a professional looking website for my company?
Very easily, Online Business Toolbox’s intuitive user-friendly system makes building a website as easy as clicking a mouse.
Do I need to know any HTML or any special programming language to create my storefront?
No. You don’t need to be familiar at all with any computer programming language to build your site. However, if you are experienced with HTML, or another programming languages, you actually can program your site in that language and there is no limitation on how you can choose your site to look. You can do some amazing things with advanced programming languages using our program!
Is there a money back guarantee?
Satisfaction Guaranteed: If you're not completely satisfied with this product, please return it within 30 days of purchase. Upgrades are non refundable. To return this package, contact us at our toll free number: 1-866-373-9995.
What about contracts and payment plans? What exactly are the costs to putting my business online?
No contracts here. You can use Online Business Toolbox as long as you like. The website hosting is $9.95 per month. If you choose to sell products from the Online Product Warehouse, the membership is $9.95 per month. Merchant Account fee are separate (i.e. Gateway, Statement Fee, Rates)
Who hosts my website?
Online Business Toolbox will host your site. We have a reputation of a 99.8% Uptime excluding maintenance. Our server is located on an OC48, which is part of the backbone of the Internet.
I already have a Web Site, but my current website does not offer any of your features. Can I use my existing Web Site?
Certainly. We have a special department here at Online Business Toolbox JUST for business like you. Call Online Business Toolbox and ask for the "Trade in your Website" promotion. Online Business Toolbox will clone your old site and intergrade it. See Trade in Your Website for more details!
Will my online store look unique and professional?
Will my online store look unique and professional?
Yes! We don't believe in cookie-cutter sites. You have complete control over the look of your site. Here are some Samples of websites made using Online Business Toolbox!
Can I modify my website after I create it?
Yes, The comprehensive Online Business Toolbox Control Panel system allows for quick and easy modify anything on your website as often as you want. Change anything from prices and content without having to go through numerous steps. For example, if you choose to move a product to another page and place it on a sale, Online Business Toolbox can let you do this with one Click of a button with our "Featured Product" addition. Go behind the scenes of your store and modify your site at any time.
How long will it take to get my site online?
Placing a few products on your site will take about an hour at first to give you a chance to get used to it. It won’t be long before you are a pro at Online Business Toolbox.
Who actually builds my website? Does Online Business Toolbox offer custom solutions?
We encourage all our clients to make an attempt to create their website. Its very easy to do and it will save you time and money once your business grows. Any changes you want to make will be very easily completed once you learn our system. Online Business Toolbox can design you a professional looking website in very little time. Online Business Toolbox gives you the opportunity to build a site from the ground up with many templates to choose from. If you don’t have the time to create your own site or just want to jump start your online business, we’ll create a custom site that is right for you. Using advanced programming technology; our team of programmers will go to work on your site to make it stand out above the rest. See the We Create it Program for more details.
Are my orders secured?
All orders placed on an Online Business Toolbox are secured through SSL (Secure Sockets Layer). SSL is a security technology that is commonly used to secure server to browser transactions. This generally includes the securing of any information passed by a browser (such as a customer's credit card number or password) to a web-server (such as an online store). SSL protects data submitted over the Internet from being intercepted and viewed by unintended recipients.
Is it easy to add products to my website?
It is very easy to add the products to your website. Everything from photo sizes (automatically adjusted), prices, descriptions, sizes and colors are all simple to manage. If you use products from our warehouse, this procedure is automated and you can add dozens of products, including their descriptions, photos, prices and categorization in less than one minute.
Can I add my own products to my website?
Yes, we encourage all mom and pop business to open up their business with Online Business Toolbox. Online Business Toolbox was designed to flourish with all different types of products and services.
I don’t have any products, how can I benefit from Online Business Toolbox?
Even if you don’t have products to sell, Online Business Toolbox will set you up with thousands of hot selling products. The best part about it, you never have to carry any inventory. From an easy set-up straight into your control panel you will be up and running in no time. The Online Product Warehouse supplies over one thousand hot products for you to sell on your website. You have full access to these products and best of all, they are offered to you at the wholesale prices! The Online Product Warehouse allows you to display tons of products on your website. These are products that you can sell all over the Internet for incredible profits. You never have to purchase any product off the warehouse to sell them. In fact, you never need to carry any inventory. See our Online Product Warehouse for more details.
How many products can I sell on my website?
Online Business Toolbox is designed for the average mom and pop retail business that wants to build an Internet storefront. Online Business Toolbox can be customized to fit any business needs for today and tomorrow. Starting with a very simple website that can grow into an Internet marketplace, it allows you to show from 25 to over 4,000 products.
Do I need a business license?
This is completely dependant upon your location. Contact your city or county government or information on business licenses.
I don’t have a domain name? How can I get one?
Very easily. Everything you need to set up your website is fully embedded in our program. You can purchase a domain name through your control panel of your New Online Business Toolbox.
I already have my own Domain Name? Can I use it with my New Online Business Toolbox?
Absolutely. In the marketing tools section of your design center we will help you register your own Domain Name or transfer an existing Domain Name to our servers. If you already own your own Domain Name. You need to modify your DNS. Please point the DNS to:
NS1.DynamicStoreFront.com
NS2.DynamicStoreFront.com
How will Internet shoppers find my website?
Once you receive your package, you will receive an entire book on how to market your website from start to finish.
How will I market my website?
Online Business Toolbox has teemed up with a company to work exclusively to manage each of our clients every needs. Our partnership with marketing companies can help you with your marketing goals.
How do I accept Credit Cards for the products I sell on my site?
You can accept Credit Cards and echeck thru a Merchant Account. You can even integrate your site with Paypal. See our Merchant Account Page for details.
I already own a merchant account. Will mine work with your shopping cart?
Most Likely. Online Business Toolbox is compatible with your gateways. Online Business Toolbox supports the following gateways: Authorize.net, Linkpoint, VeriSign
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